Kings Road Medical Centre
529 Kings Road
London SW10 0UD
We also operate Barlby Surgery
AT Medics

About Us

About Us

In October 2007, Dr M Tahir and Dr M Quraishi took over the management of Worlds End Health Centre.  Until this time, the Health Centre was run by Kensington & Chelsea PCT.

Our Ethos

Our ethos is based upon 4 fundamental principles and all members of our team were involved in developing it:

  • To provide the highest quality of care to all our patients regardless of their background.
  • To treat every patient holistically - this means looking at social, psychological and physical reasons when trying to deal with their problems.
  • To continuously strive to improve the quality of care we provide as a team by being a 'learning organisation'. This means learning from both good and bad aspects of our practice and to identify learning needs based upon this.
  • To be involved in the teaching and training of other health professionals such as Medical Students, Doctors, Nurses, and Counsellors.

Teaching/Training

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

Data Protection Act

Everyone within the practice is aware of the importance of confidentiality.  Training is given to all staff on all aspects of confidentiality with respect to both manual and electronic records.

The practice is registered under the Data Protection Act 1998 and has a legal responsibility to keep confidential all of the information held about you.  If you need further information about the application of the Data Protection Act 1998 within this practice please discuss with the Practice Manager.

Suggestions or Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we’re aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure in accordance with the Data Protection Act 1998. You have the right to know what information we hold about you. You have a right to access your medical records in accordance with the Access to Medical Records Act 1990.

Any request for copies of medical records either from you or from any third party requires a signed patient consent form. Further information is available from reception.

Zero Tolerance Policy

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Patient Advice and Liaison Service (PALS)

For free confidential advice or information on health services in Kensington & Chelsea call 020 892 4547

Or you can write to them at:

PALS
Kensington and Chelsea PCT
St Charles Hospital
Exmoor Street
London
W10 6DZ

North West London Whole Systems Integrated Care

An Information Sharing Agreement (ISA) has been developed to enable partner organisations to share care data as a key part of the implementation of integrated care in North West London.
These documents support the ISA by enabling professionals and people using health and care services to understand what is planned.

For more information please view the North West London website.

Named Accountable GP

Building on the 2014-2015 GP contractual agreement to provide a Named Accountable GP for patients aged 75 and over, this requirement has now been extended to all patients including children from 1st June 2015.

All registered patients at this practice have now been allocated a Named Accountable GP. New patients joining the surgery will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.

What is a ‘Named Accountable GPs’ role?

A named accountable GP takes responsibility for the coordination of all appropriate services required under the contract and ensures that the services are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP). Additionally, if a third party requests your GPs information this is the GP name that you would give.

Does the requirement mean 24 hour responsibility for patients?

No. The named GP will not:

  • Take on vicarious responsibility for the work of other doctors or health professionals.
  • Take on 24 hour responsibility for the patient or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working week.
  • Be the only GP or clinician who will provide care to that patient.

Do patients have to see the named GP when they book an appointment with the practice?

  • No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements. However, some patients may prefer to see their named GP for continuity of care.

What does this mean for patients with complex healthcare needs?

  • If you require a care plan, your named GP would be responsible for ensuring this is created with you and reviewed appropriately.

Can patients continue to see their preferred GP if different to their named GP?

  • Yes, this does not have to change. Please continue to make appointments with your preferred GP.

Can patients change their named GP?

  • Having a named GP different to your preferred GP will not restrict your care in any way. However, if you would like to request that your named GP be changed please put this in writing addressed to the Practice Manager.

Please speak to a member of our staff if you require further information.