About Us

About Us

In October 2007, Dr M Tahir and Dr M Quraishi took over the management of Worlds End Health Centre.  Until this time, the Health Centre was run by Kensington & Chelsea PCT.

Our Ethos

Our ethos is based upon 4 fundamental principles and all members of our team were involved in developing it:

• To provide the highest quality of care to all our patients regardless of their background.
• To treat every patient holistically - this means looking at social, psychological and physical reasons when trying to deal with their problems.
• To continuously strive to improve the quality of care we provide as a team by being a “learning organisation”. This means learning from both good and bad aspects of our practice and to identify learning needs based upon this.
• To be involved in the teaching and training of other health professionals such as Medical Students, Doctors, Nurses, and Counsellors.

Teaching/Training

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

Data Protection Act

Everyone within the practice is aware of the importance of confidentiality.  Training is given to all staff on all aspects of confidentiality with respect to both manual and electronic records.

The practice is registered under the Data Protection Act 1998 and has a legal responsibility to keep confidential all of the information held about you.  If you need further information about the application of the Data Protection Act 1998 within this practice please discuss with the Practice Manager.

Suggestions or Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we’re aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.  It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care. 

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care.  You have the right to know what information we hold about you.  If you would like to see your records, please speak to our practice manager.

Zero Tolerance Policy

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Patient Advice and Liaison Service (PALS)

For free confidential advice or information on health services in Kensington & Chelsea call 020 892 4547

Or you can write to them at:

PALS
Kensington and Chelsea PCT
St Charles Hospital
Exmoor Street
London
W10 6DZ

PCT

Kensington and Chelsea Primary Care Trust
Courtfield House
St Charles Hospital
Exmoor Street
London W10 6DZ

Tel:  020 8969 2488.
Fax: 020 8962 4690