In October 2007, Dr M Tahir and Dr M Quraishi took over the management of Worlds End Health Centre. Until this time, the Health Centre was run by Kensington & Chelsea PCT.
Our ethos is based upon 4 fundamental principles and all members of our team were involved in developing it:
Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.
Everyone within the practice is aware of the importance of confidentiality. Training is given to all staff on all aspects of confidentiality with respect to both manual and electronic records.
The practice is registered under the Data Protection Act 1998 and has a legal responsibility to keep confidential all of the information held about you. If you need further information about the application of the Data Protection Act 1998 within this practice please discuss with the Practice Manager.
We make every effort to give the best service possible to everyone who attends our practice. However, we’re aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
If you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated.
We respect your right to privacy and keep all your health information confidential and secure in accordance with the Data Protection Act 1998. You have the right to know what information we hold about you. You have a right to access your medical records in accordance with the Access to Medical Records Act 1990.
Any request for copies of medical records either from you or from any third party requires a signed patient consent form. Further information is available from reception.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
For free confidential advice or information on health services in Kensington & Chelsea call 020 892 4547
Or you can write to them at:
Kensington and Chelsea PCT
St Charles Hospital
An Information Sharing Agreement (ISA) has been developed to enable partner organisations to share care data as a key part of the implementation of integrated care in North West London.
These documents support the ISA by enabling professionals and people using health and care services to understand what is planned.
For more information please view the North West London website.
Building on the 2014-2015 GP contractual agreement to provide a Named Accountable GP for patients aged 75 and over, this requirement has now been extended to all patients including children from 1st June 2015.
All registered patients at this practice have now been allocated a Named Accountable GP. New patients joining the surgery will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.
What is a ‘Named Accountable GPs’ role?
A named accountable GP takes responsibility for the coordination of all appropriate services required under the contract and ensures that the services are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP). Additionally, if a third party requests your GPs information this is the GP name that you would give.
Does the requirement mean 24 hour responsibility for patients?
No. The named GP will not:
Do patients have to see the named GP when they book an appointment with the practice?
What does this mean for patients with complex healthcare needs?
Can patients continue to see their preferred GP if different to their named GP?
Can patients change their named GP?
Please speak to a member of our staff if you require further information.